Returns and Exchanges

Shipping is calculated at checkout. Free Shipping on orders over $125 before taxes in Canada. $15 flat rate shipping on all purchases to the USA.

Import Fees/Duties and Taxes may be charged to the receiver upon delivery.

Allegro cannot take responsibility for any fees that may be applied to a parcel once it crosses the border

RETURNS:

We do not offer returns of items purchased in store. If you are unsatisfied with your purchase and have not worn the item and all tags are attached, you may exchange in store or ask for a store credit.

ALL SALE ITEMS ARE FINAL SALES

 

OUT OF TOWN ONLINE PURCHASES (Canada Only):

Purchases made by customers unable to try on in store, may be offered a refund on unworn, undamaged merchandise with tags attached.

Return of items must be made 14 days from the date the items arrive to you to be eligible for full refund or exchange.

An RA # (Return Authorization) must be written on the outside of your package. The return number will be the same as your order number.

Shipping on all returns are the customer's expense. Please do not send item C.O.D or we will deduct that amount from your refund. Return to Sender shipping fees will also be deducted from any refunds.

 

US ORDER RETURNS - Customers are responsible for all return shipping fees. Parcels must be returned via USPS. If a parcel is returned via another courier (ex. FedEx or UPS), and subject to import fees, Allegro will issue a return less the cost of the duties and taxes.

 

ONLINE EXCHANGES:

If you would like another colour or size in the item you ordered please contact the store first to see if we have it in stock. If we do, the item will be put on hold until return item(s) arrives back to the store.

If you have any further questions or concerns, feel free to contact the store directly.